Frequently Asked Questions

C-Hub is a crochet-focused marketplace where independent sellers can offer physical products, digital items, and services.

No. C-Hub is an intermediary: items are sold directly by the sellers on the platform.

The seller is responsible for the item, its description, and shipping. C-Hub can step in to help manage issues when needed.

We accept the payment methods supported by Stripe, including credit/debit cards and other local methods depending on your country and device.

The payment is temporarily held and released only after the transaction is confirmed, helping protect both buyers and sellers.

Yes. Payments are processed through secure, certified systems.

Buyer Protection is a service that helps you during purchases on C-Hub by supporting you if issues arise around the sale.

It’s not an insurance policy: it’s hands-on assistance from our team.

Yes, it’s applied automatically. In some cases it can be removed (for example with a subscription, with active sellers, or via specific promotions).

It includes support from the C-Hub team to help resolve issues related to a sale — whether the cause is within C-Hub or outside of it.

No: it’s a service, not an insurance policy.

If C-Hub makes a mistake, we will compensate. If the issue isn’t caused by us, we’ll still help you resolve it as quickly as possible.

Shipping is handled by the seller, using Sendcloud.

The seller must ship within 10 days. Delivery time depends on distance and the carrier.

Yes, but only in some cases. Options depend on the seller and destination.

Issues related to transport must be disputed with the shipping carrier — C-Hub is not responsible for carrier delays or transport damages.

That said, we’ll help you understand how to proceed and provide the right contacts to file a claim with the carrier.

C-Hub is a marketplace: each seller manages returns and refunds based on their legal status and the rules that apply.

If a specific case is legally required (e.g. mandatory withdrawal rights), it will be respected.

Usually not. Customized items follow specific rules and are often non-refundable. If you’re unsure, contact us before purchasing.

Return shipping is typically paid by the buyer.

If the issue was caused by the seller, the item price will be refunded (not the shipping cost). If the issue was caused by C-Hub, we will cover the relevant costs.

If the issue is the carrier’s responsibility, we’ll provide the contacts and guidance to file a claim with them.

Refunds are processed after the case is reviewed and the available information is verified.

After payment, you’ll get instant access to your digital purchase.

No, digital items are not refundable.

Yes. Some services can also be arranged via social channels, depending on the seller or the offer.

The service is managed by C-Hub: we’ll ensure it’s completed or handled properly.

Benefits depend on the plan. See full details on the dedicated page: Subscriptions.

Yes, subscriptions renew automatically.

No, subscriptions are non-refundable.

There are 3 seller subscription tiers. Compare them on the dedicated page: Seller Plans.

Yes.

Upgrade: you switch immediately to the higher tier. Remaining time on the lower tier pauses and resumes after the higher tier period ends.

Downgrade: you keep your current plan until the end of the billing period, then switch to the lower tier.

Both: you can choose monthly or yearly billing.

Nothing: your account stays active and your listings remain live (unless they violate platform rules).

Yes, email verification is required to protect the community and reduce abuse.

Yes. Accounts may be suspended for guideline violations, non-compliant listings, or harmful behavior.

No. Sellers must follow platform rules and must own the rights to the products or content they sell.

Yes. If a listing or content is not compliant or creates risk for the community, it may be removed.

Only for products sold directly by C-Hub. In other cases, the seller is responsible.

Yes. Even though we’re not a party to the sales contract, our team is available to help you resolve issues as transparently as possible.